Política de reembolso

REFUND POLICY

We want you to shop with complete confidence at Velours.

Returns If you are not fully satisfied with your purchase, you may return it within 14 days of receiving your order. To be eligible for a return, the item must be in the same condition as received — unworn, unaltered, and with all original tags and packaging intact.

How to initiate a return Contact us within 14 days of delivery at contact@veloursluxury.com with your order number and reason for return. We will respond within 48 hours with instructions.

Refunds Once we receive and inspect the returned item, we will process your refund within 5–7 business days. The refund will be issued to your original payment method.

Non-returnable items Items that show signs of wear, alteration, or damage after delivery are not eligible for return. Items returned outside the 14-day window will not be accepted.

Wrong or misrepresented items If you receive an item that significantly differs from its description, please contact us within 48 hours of delivery. We will cover return shipping costs in this case and issue a full refund.

Questions? Reach out anytime at contact@veloursluxury.com — we're happy to help before and after your purchase.